Nuvia Support
What to include when contacting support
- Your app version, system version, and device model.
- Where the issue happens, such as Home, Records, Family Collaboration, Subscription, Export, or Widgets.
- For subscription issues, tell us the purchase platform (Apple App Store / Google Play / domestic Android channel). Do not send sensitive details from full payment screenshots.
- For family collaboration issues, tell us whether the owner device and member device are on the same local network.
Subscriptions and restoring purchases
Subscriptions in App Store and Google Play builds are handled by the respective store. If you switch devices or reinstall the app, use Restore Purchases in the app first. Domestic Android redemption-code benefits can be restored through server device binding.
Data deletion requests
You can delete local baby profiles and records in the app. To delete server-side entitlement records, redemption-code bindings, or support request information, email us and include “Data deletion request” in the subject.
Subscription refunds
Refunds for Apple App Store and Google Play subscriptions are handled by the respective store. We can help verify entitlement status, but cannot complete store refunds on your behalf.
Not medical diagnosis
Nuvia reference and reminder features are for record organization and visit preparation only. They do not replace medical diagnosis. If your baby has an urgent condition, contact a doctor or local emergency service.